Welcome to Dweller IQ (Yes, There Are Rules)
Thanks for being here. By using Dweller IQ ("we," "us," or "the Platform"), you're agreeing to these Terms. We know — no one reads these. But if something ever goes sideways, this is the document everyone suddenly cares about.
So by continuing to use the Platform, you're saying:
- "Yep, I agree to this"
- "No, I won't do anything shady"
- "And yes, I understand this isn't magic landlord insurance"
If you don't agree, that's totally fine — just don't use the Platform.
What Dweller IQ Actually Is (and Isn't)
Dweller IQ is a tool. A smart one — but still just a tool.
We help landlords and tenants:
- Manage rental-related workflows
- Handle payments
- Stay more organized and informed
What we are not:
- Your lawyer
- Your property manager
- Your financial advisor
- Your therapist during tenant disputes
Not Legal Advice (Seriously)
Anything you see on Dweller IQ — tips, suggestions, automation, or insights — is for informational purposes only. That means:
- We are not giving legal advice
- We are not guaranteeing compliance with any laws
- We are definitely not showing up in court with you
Landlord-tenant laws can vary wildly (and change often), especially in places like Chicago.
If you're making serious legal decisions, talk to an actual lawyer. Not us.
Accounts: Be a Responsible Adult
To use Dweller IQ, you'll likely create an account. Here's the deal:
- Use real, accurate information
- Don't share your login like it's a Netflix password
- You're responsible for everything that happens under your account
If your account does something weird, illegal, or abusive — we can suspend or delete it. No warning required.
Subscriptions, Billing & The "No Free Lunch" Rule
Dweller IQ runs on a monthly subscription. That's how we keep the lights on.
When you sign up, you're agreeing to recurring charges. No surprises — we'll bill you monthly unless you cancel.
We use Stripe to handle payments. That means:
- We don't store your full card details
- We don't control how Stripe processes transactions
- If something goes wrong at the payment level, Stripe is involved
Every subscription plan starts with a 7-day free trial:
- A valid payment method is required to start the trial, but you are not charged during it.
- Cancel anytime before the trial ends and you pay nothing.
- If you don't cancel, your subscription begins automatically when the trial ends and your payment method is charged for the plan you selected.
- One trial per person. The free trial applies to your first subscription only — re-signups, repeat accounts, or plan changes don't restart it.
À-la-carte documents and notices on Starter and Landlord plans are separate one-time purchases — they are not included in the free trial, and they are charged normally if you purchase them during the trial. Because documents are generated and delivered immediately, document purchases are final once the document is generated.
Once a subscription payment goes through, it is non-refundable — even if:
- You forgot to cancel
- You "meant to use it more"
- You logged in once and disappeared
The trial is your test-drive window — if Dweller IQ isn't clicking, cancel before it ends. If a charge ever looks wrong (a billing error or duplicate charge), contact us and we'll make it right.
You can cancel anytime. Your access continues until the end of your billing cycle, then stops.
Cancelling stops your billing and may end access to paid features — including pulling up documents you've saved. Download anything you want to keep before you cancel. Cancelling does not delete your documents; deleting your account does (see Section 10).
Payments Between Users (Read This Twice)
If your use of Dweller IQ involves rent or other payments between users:
- We are not holding funds
- We are not an escrow service
- We do not guarantee payments will go through
- We are not responsible for failed transactions, disputes, or chargebacks
Acceptable Use (Don't Be That Person)
You agree NOT to:
- Use the Platform for illegal activity
- Upload false or misleading information
- Try to hack, scrape, or break the system
- Harass, threaten, or abuse other users
- Use Dweller IQ to do anything sketchy
If you do, we can:
- Suspend your account
- Delete your account
- Block you entirely
No appeals court here.
Intellectual Property (What's Ours vs Yours)
Everything that makes Dweller IQ… Dweller IQ:
- Design
- Branding
- Software
- Features
You keep ownership of your data and give us permission to use it only to operate the Platform. We're not selling your rent data to some random guy on the internet.
Your documents. When you generate a document (like a notice), we save a copy to your account so you can download it again from your dashboard. You own what you create. A few things to know about how long it sticks around:
- You can delete any document from your dashboard whenever you want. That's permanent — once it's gone, it's gone.
- When you delete your account, every document you generated is permanently deleted from our systems.
- If you cancel your subscription, you may lose access to document features — so download anything you want to keep before you cancel.
Future Features (We're Building Fast)
Dweller IQ now generates and stores documents for you — see Section 8 for how that works and how long they're kept. Other features are still in the oven. When we roll out things like:
- In-app messaging
- Notifications
- Document uploads & sharing
Account Termination (Breakups Happen)
You can stop using Dweller IQ anytime. We can also:
- Suspend or terminate your account
- Remove access to the Platform
- Do so with or without notice
After termination, you lose access. When your account is deleted — whether you delete it or we do — the documents you generated are permanently deleted from our systems. Some limited records (like billing history) may be retained where the law requires it.
Liability (This Is the Big One)
We'll keep this simple. If something goes wrong, Dweller IQ is not on the hook for:
- Lost rent
- Tenant disputes
- Evictions
- Payment issues
- Lost data
- Indirect or "what-if" damages
"As-Is" Disclaimer (No Promises)
Dweller IQ is provided "as is" and "as available." We do not guarantee:
- The platform will always work perfectly
- It will be error-free
- It will meet every expectation you have
We aim high — but we're still human.
Disputes (Let's Not Drag This Out)
If there's a legal dispute:
- It will be handled through binding arbitration
- You agree not to join class action lawsuits
- The governing law will be the State of Illinois
Changes to These Terms
We may update these Terms as Dweller IQ evolves. If we do:
- We'll update the "Last Updated" date at the top of this page
- Your continued use constitutes acceptance of the changes
Contact (Real Humans Exist)
Questions? Concerns? Confused? We're real people — reach out and we'll get back to you.
